We understand how important it is for you to receive our emails. If you haven't been receiving emails from us, there may be several reasons for this. Below is a list of common issues that can prevent our emails from reaching your inbox and steps you can take to resolve them.
1.Check Your Spam/Junk Folder-Sometimes, email providers filter our messages into your spam or junk folder.
What to do
- Search your spam/junk folder for emails from [Company Name].
- If you find them there, mark them as "Not Spam" or move them to your inbox to ensure future messages land in your inbox.
2.Verify your email address-Ensure that the email address you provided to us is correct and up to date.
What to do
- Double-check the email address associated with your account.
- If it’s incorrect, please update your email address in your account settings.
3.Blocked ,blacklisted or filtered emails-Your email provider may be filtering or blocking our messages, especially if they consider our emails promotional.
What to do
- Add our email address to your safe senders list or contacts.
- Review your email provider’s filtering rules.
- Contact your email provider to check if our domain has been blacklisted and inform us so we can investigate any blacklisting issues.
4.Full inbox-If your inbox is full, your email provider may not deliver new emails until you free up some space.
What to do
- Check your inbox storage.
- Delete unnecessary emails to make room for new messages.
If you've followed these steps and are still not receiving emails from us, please reach out to our support team for further assistance.